x500 Account & Payment FAQ

Users ask us regularly about how to register, deposit funds, verify their identity, access football and casino markets, and resolve account or payment issues. Our FAQ covers the most frequent topics across account setup, transactions, game availability and account security. Most questions fall into predictable categories—registration steps, payment method choices, withdrawal timelines, and game-rule clarification—and our answers aim to give you the concrete details you need without sending you between multiple pages.

This page answers straightforward account and payment questions you can resolve immediately. For topics requiring legal interpretation, jurisdiction-specific rules or formal dispute escalation, we reference the relevant pages in our legal notice or terms section. If you reach the end of this FAQ and still need help, our support team is available to assist with account-specific queries, transaction lookups and technical issues.

Read through the topic areas below to find your question. Most answers explain concrete steps—which payment methods we accept, what documents KYC requires, how withdrawals process—rather than marketing overview. If your question falls outside these areas or requires account history review, navigate to our support contact details at the end of this section.

Below you will find answers to common questions grouped by topic. Click any question to reveal its answer. If your issue is not covered here, our support team can help with account-specific concerns and transaction lookups.

Account and registration

When you register on x500, we collect a username, email address, mobile phone number and password. You confirm that all information is accurate and current. After account creation, we send a verification email to your registered address. You then complete KYC (Know Your Customer) verification by uploading a government-issued ID—national identity card, passport or driving licence—and proof of address such as a utility bill or bank statement. KYC approval typically takes one business day. Once approved, your account is cleared to deposit and withdraw. We do not store card or bank details directly; payment providers handle all credential verification.

On the login page, select the forgot-password link. Enter the email address you registered with on x500. We send a password-reset link to that email within a few minutes. Click the link, enter your new password and confirm it. Your password resets immediately and you can log in with the new credentials. If you no longer have access to your registered email address, contact our support team with proof of identity—a copy of your government ID—so we can restore access to your account. Identity verification by support typically takes a few hours during business hours.

If you cannot log in to x500 even with your correct username and password, first check that Caps Lock is off and your keyboard layout is correct. If login still fails, use the forgot-password link to reset your password. If you reset your password and still cannot access your account, or if you believe your account has been compromised, contact our support team immediately with your username and email address. Do not share your password with anyone. Our support team can verify your identity and investigate unauthorized access, reset your account credentials and review recent activity on your profile.

Payments and transactions

On x500, deposit ranges vary by payment method. When you select a deposit option—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank transfer—the payment provider displays the minimum and maximum amounts for that method. Most wallet methods (mobile banking, local payment, online payment) have lower minimums than direct bank transfers. Bank transfers to e-wallet, mobile banking, local payment and online payment typically allow larger single deposits. You can initiate multiple deposits if you wish to deposit beyond a single method's maximum. Your deposit is credited to your x500 account balance in real time once the payment provider confirms the transaction.

If a deposit does not complete, the payment provider typically returns the funds to your original payment method—your e-wallet wallet, mobile banking account, local payment balance or bank account—within one to two business days. Check your payment provider's app or account statement to confirm the refund. If you initiated a withdrawal and it appears stuck, first verify your KYC status—expired or incomplete KYC may pause a withdrawal. Then check whether your destination bank (online payment, e-wallet, mobile banking or local payment) has placed a hold on the deposit. Our support team can investigate specific transactions if you provide the withdrawal request ID and submission time. Bank holds typically clear within two to three business days.

Our support team responds to inquiries submitted through your x500 account—navigate to Help or Support in your account menu and submit a ticket. You can also email our support address listed in your account. Include your username, email address and a detailed description of your issue. Support responds to most inquiries within a few hours during business hours. For urgent account-security concerns, such as suspected unauthorized access, mark your ticket as urgent. For questions about specific transactions, include the transaction ID or date range so our team can look up your account history.

Game rules and markets

x500 covers major football leagues and international tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League and World Cup qualifiers. We also offer esports markets for Mobile Legends, Free Fire and PUBG Mobile. Live-dealer tables include blackjack, roulette, baccarat and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger and Mahjong Ways. Tournament calendars and fixture lists update as schedules are confirmed. Market availability and pricing vary by fixture and league; check your account dashboard for current offerings.

x500 operates a loyalty tier system that progresses based on your cumulative activity—deposits, game play and withdrawals. Your tier may unlock promotional offers, bonus-credit incentives or priority support. Tier status is displayed in your account dashboard and updates periodically. Tier progression is not automatic; different activities carry different weights. The specific tier rules, bonus terms and promotional conditions are detailed in the terms section of our website. If you have questions about your current tier or eligibility for tier-specific offers, contact our support team with your username.

Security and account care

We protect your x500 account through password encryption, session timeouts and verification checks on sensitive actions such as password resets and account deletions. We do not store payment credentials directly; all payment data is handled by your payment provider or bank. When you log in from a new device, we may ask you to verify your identity using a code sent to your registered email or phone. Do not share your username or password with anyone. If you use a shared device, log out after each session. Enable any multi-factor authentication options available in your account settings for additional protection.
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