x500 Platform Account Terms

We at x500 operate an online entertainment platform available where local law permits. Our account terms set out what we require from you, what you can expect from us, and how disputes are resolved. This page covers account opening, deposits and withdrawals, bonus conditions, and your rights as a user on x500.

Our service spans Indonesia, with users across Jakarta, Surabaya, Bandung, and Medan. We describe our policies plainly—no hidden clauses, no surprise restrictions. When you open an account on x500, you agree to these terms. If anything is unclear, our support team can help.

Account Opening on x500

To open an account with x500, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, email address, and phone number. During registration, you agree that all information you supply is true and complete.

We verify your identity before you can deposit or withdraw funds. This verification process protects both you and x500 from fraud and money-laundering risk. You may be asked to upload a government-issued ID, proof of address, or a recent utility bill. We keep this information secure and do not share it with third parties except where required by law.

Verification on x500: We may ask for additional documents if your account shows unusual activity or if we cannot confirm your identity from the first submission.

Deposits and Withdrawals

x500 accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Each payment method has its own processing time and minimum deposit amount. We display these details at the point of deposit so you know exactly what to expect.

Withdrawals from x500 are processed to the same payment method you used to deposit, unless you request otherwise. We do not charge withdrawal fees. Processing times vary by bank and payment provider—typically between one and three business days. If your withdrawal is delayed, check your bank's transaction history first; if the issue persists, contact our support team.

We reserve the right to request additional verification before processing a withdrawal if we suspect fraud or money-laundering activity. This is a standard industry practice and protects your account.

Bonus Terms on x500

x500 may offer welcome bonuses, reload bonuses, or loyalty rewards. Any bonus we offer comes with terms—typically a wagering requirement, a time limit, and a maximum cashout amount. We display these terms clearly when you claim a bonus. You are responsible for reading and understanding them before you accept.

Bonuses on x500 are not cash; they are credit that you must wager a set number of times before you can withdraw any winnings. For example, a bonus with a 5x wagering requirement means you must place bets totalling five times the bonus amount before the bonus funds convert to withdrawable cash. If you do not meet the wagering requirement within the time limit, the bonus expires and is forfeited.

  1. Claim your bonus

    Accept the bonus offer during registration or from your account dashboard.

  2. Meet the wagering requirement

    Place bets on eligible games until you reach the required wager total.

  3. Withdraw your winnings

    Once the requirement is met, any winnings above the maximum cashout limit are forfeited.

Account Conduct and Restrictions

Your x500 account is for your personal use only. You may not share your login credentials, sell your account, or use it for commercial purposes. We monitor accounts for suspicious activity—multiple accounts from the same person, rapid deposits and withdrawals, or patterns consistent with money laundering. If we detect such activity, we may suspend or close your account without notice.

We also prohibit the use of automated software, bots, or scripts to interact with x500. This includes scraping odds data, automating bets, or circumventing our security measures. Violation of this rule will result in account closure and forfeiture of any balance.

Account suspension: We may suspend your x500 account at any time if we believe you are in breach of these terms or if we are required to do so by law.

Dispute Resolution

If you believe x500 has made an error or treated you unfairly, contact our support team first. We aim to resolve complaints within seven business days. If you are not satisfied with our response, you may escalate your complaint in writing to our compliance team.

We are committed to fair play and transparent operations. All games on x500 use certified random-number generators. If you suspect a game is unfair or rigged, we will investigate and provide you with a full explanation of how that game works.

Jurisdiction and Applicable Law

Our services are available only where local law permits. Users are responsible for verifying that access and use of x500 comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

These terms are governed by the laws of the jurisdiction in which x500 is licensed to operate. Any legal action or dispute arising from your use of x500 must be brought in the courts of that jurisdiction. By using x500, you consent to this jurisdiction and waive any objection to venue or inconvenient forum.

Changes to These Terms

We may update these terms at any time. If we make material changes, we will notify you by email or by posting a notice on x500. Your continued use of the platform after such notice constitutes your acceptance of the updated terms. If you do not agree to the changes, you must close your account.

x500 is committed to operating fairly and transparently. These terms reflect our commitment to you as a user. If you have questions about any part of these terms, please reach out to our support team.

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