x500 Platform Privacy Notice

This page describes what we collect when you use x500 and how we keep that data protected. We operate across multiple regions—Jakarta, Surabaya, Bandung, and Medan—and process user information according to the laws of the jurisdictions where you access our service. We collect only what is necessary to manage your account, process transactions via DANA, e-wallet, mobile banking, and bank transfers, and safeguard your funds.

When you access x500 through an Android device or mobile browser, we record your device type, IP address, and session duration. This information helps us prevent fraud, detect account misuse, and resolve technical issues. Our privacy practices reflect our commitment to keeping your account data separate from our sports betting, live-dealer, and slot game operations.

What We Collect and How We Use It

We collect the following categories of data when you register and use x500:

• Identity and contact details: Your legal name, email address, phone number, and residential address. We use these to verify your account, send withdrawal confirmations, and contact you about account security.
• Financial information: Your bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment), and e-wallet payment tokens. We store these securely to process deposits and withdrawals through mobile banking, local payment, online payment, and e-wallet.
• Behavioral data: Which sports markets you view (Liga 1, Piala Indonesia, Piala AFF, Champions League), which games you play, and your betting patterns. This helps us optimize the platform experience and flag unusual activity.
• Device and connection data: Device model, operating system version, browser type, and mobile network information. We use this to ensure x500 runs smoothly on your handset and to prevent technical errors during deposit or withdrawal.

Third-Party Processors and Data Transfers

We rely on payment gateways, banks, and e-wallet providers to handle your deposits and withdrawals. Your bank details and mobile banking tokens are transmitted directly to local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking systems—x500 does not store them on our own servers. These partners operate under their own privacy policies and are bound by confidentiality agreements with us.

Our servers may sit outside your jurisdiction. Data transfers across borders are encrypted and compliant with applicable law. You have the right to request details about which processors hold your information and for how long.

Cookies and Tracking Technologies

We use session cookies to keep you logged in on x500 and functional cookies to remember your language and payment method preference. These expire when you close your browser. We do not use tracking cookies to build profiles for marketing purposes. You may disable non-essential cookies in your browser settings; however, doing so may prevent some x500 features from working correctly.

Your Rights and Contact

You have the right to request a copy of the data we hold on your x500 account, correct inaccurate information, and request deletion of your data subject to legal retention requirements. To exercise these rights, contact our support team via the contact form on this site. We aim to respond to requests within 14 business days.

x500 retains your personal data for the duration of your account plus 7 years (to meet financial and anti-money-laundering obligations). After that period, we securely delete or anonymize your records. If you close your x500 account, we retain only the minimal data required by law—typically your name, account number, and transaction history.

Our servers and backup systems are protected by encryption, firewalls, and access controls. However, no system is entirely risk-free. We undertake to notify you of any breach of your x500 account data as soon as we discover it and to provide guidance on how to secure your account.

This privacy notice was last updated in January 2025 and applies to all x500 users. We may update it to reflect changes in law or our practices. Material changes will be announced on this platform. Continued use of x500 after notice of an update means you accept the revised terms.